We are a digital product and innovation consultancy that helps businesses deliver improved omni-channel customer experience.
Our goal is one outcome: increased positive engagement and interaction with customers both in-store/in-branch and across all devices... through implementing measurable, scalable and expedient BAU processes.
... We call it "Digital Empowerment".
We base everything we do on building blocks that we call the "Three Es" ... Experience, Engagement and Empowerment.
Our clients' focus on these varies with each desired outcome, but this approach yields a strong foundation on which common understanding and objective is easily reached.
We establish a clear and detailed view of the current picture, the possibilities available, assumptions we can work with (and challenge) and how best to make supporting steps forward.
Everything we work towards is "customer centered".
We operate as a "technical bridge", spanning the gap between "strategy" and "digital delivery".
We integrate with all parties, building stronger relationships between your stakeholders, BAU capability and the teams involved in taking your digital presence further.
This could be called "roadmapping"... but there is a lot more to this as we have no interest in delivering work that simply results in your next step being yet more development and delivery.
Our business is to empower your BAU, to become part of your business process, to enable swift, reactive and proactive market response and initiative.
And we always aim to bring this in-store/in-branch... to strengthen the "pure social" (potentially "viral") nature of your customer relationships. The best engagement opportunities exists between your frontline and your customers after all!
Perhaps we should have titled this section "what languages do we speak?" In effect, our day to day work involves building relationships and working with any of the following:
... this is not an exhaustive list, far from it. But it is a fair indication of the interactions we engage on regularly.
Formed in 2003, we've engaged with a number of businesses within the eCommerce sector over the past 12 years, including:
We are based in London, but work with clients across the UK and EMEA. You can contact our lead consultant, James Baker, directly on:
Tel: +44 (0)7739 693078